1. What products do you sell?
We offer selected women’s clothing, including everyday essentials and stylish pieces for different occasions. Our goal is to provide fashion that feels comfortable and confident.
2. How do I place an order?
Simply browse our store, choose your items, select the size and color, and proceed to checkout. After completing your purchase, you will receive a confirmation email.
3. Do you ship worldwide?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on your location.
For more details, see our Shipping Policy.
4. How long does shipping take?
Estimated delivery times:
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Domestic: 3–7 business days
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International: 7–21 business days
Please note these are estimates and may vary based on customs or carrier delays.
5. Can I track my order?
Yes. Once your order ships, we’ll send an email with your tracking number. It may take 24–48 hours for tracking information to update.
6. What if I entered the wrong shipping address?
Contact us as soon as possible at Contact@Losil.store
If the order has not shipped yet, we may be able to update the address.
If it has already shipped, changes may not be possible.
7. What is your return or refund policy?
We accept returns within 30 days of delivery if items are unworn, unwashed, and in original condition.
Certain items like final sale products cannot be returned.
For full details, see our Refund Policy.
8. How do I start a return?
Email us at Contact@Losil.store with your order number and the reason for return.
We’ll guide you through the next steps.
9. Do you offer exchanges?
If you need a different size or color, return the original item first and place a new order.
This helps ensure the new item is still in stock.
10. What should I do if my item arrives damaged or incorrect?
Email us within 7 days of delivery with photos of the issue.
We’ll assist with a replacement or refund depending on the situation.
11. How can I contact customer support?
You can reach us anytime at:
📩 Contact@Losil.store
We usually respond within 24–48 business hours.